Leaders get things done through others. Critical conversations with collaborators or partners to give feedback, negotiate, motivate, and solve conflicts are the core of their daily activities. Those moments are the ones when the difference between a leader and a boss is made. Focusing on critical conversations is a key element for trainers and coaches to make a durable and sustainable impact on leaders. More and more leaders are realizing the importance of mastering critical conversation skills and asking for more comprehensive development programs on it, as well as smart metrics to achieve and track results in conversational team leading.